如果由于物流風險，賣家無法向客戶所在的進口地發(fā)貨，售前客戶服務人員一定要向客戶致歉，并說明如果客戶愿意發(fā)貨至可銷售國家或地區(qū)，歡迎客戶繼續(xù)光顧。
sample
dear buyer,
thank you for your inquiry.
i am sorry to inform you that our store is not able to provide shipping service to your country/region. however, if you plan to ship your orders to other countries/regions, please let me know.hopefully we can accommodate future orders.
i appreciate your understanding!
sincerely,
(your name)
參考譯文：
親愛的客戶：
我很遺憾地通知您，本店鋪尚無法向您所在地發(fā)送包裹。不過，若您打算將您的訂單發(fā)往其他地區(qū)，請您通知我。希望您以后繼續(xù)光顧本店。
非常感謝您的理解！
此致
(你的名字)