以下是客戶服務(wù)人員與客戶溝通可預(yù)測(cè)物流延誤事宜的示例郵件。
sample
dear sir / madam,
your order has been shipped since february 5. however, china's spring festival is around the corner, and we are so sorry for a possible delay.
during the festival from february 10 to 17, most shipping service will be suspended. we will keep a close eye on the shipping status and, once there is anything new, inform you as soon as possible. please forgive us for the possible inconvenience. your kind understanding will be greatly appreciated.
if there is anything we can do for you, do not hesitate to contact us. thank you.
best regards!
(your name)
參考譯文：
親愛的先生/女士：
您的訂單已于2月5日發(fā)貨。然而，中國(guó)的春節(jié)就要到了，可能會(huì)導(dǎo)致運(yùn)輸延誤，我們對(duì)此深感抱歉。
在節(jié)日期間(2月10日至17 日)，大部分運(yùn)輸服務(wù)都將暫停。我們將密切關(guān)注運(yùn)輸狀態(tài)，一旦有新消息，我們將盡快通知您。對(duì)于可能造成的不便，懇請(qǐng)您原諒。衷心感謝您的善解人意。
如果有任何我們能為您做的事，請(qǐng)隨時(shí)聯(lián)系我們。感謝您的惠顧。
祝好!
(你的名字)